28 APRIL 2017
Valiant and Salesforce: The Smarter, Faster Way to Run a Business Loans Marketplace
Valiant has participated in a case study with Salesforce, profiling the ways in which Salesforce Sales Cloud, Heroku and Pardot take the pressure off operations and allow the Valiant team to focus on scaling their business and delivering an outstanding customer experience.
With Heroku in its toolbox from day one, Valiant used the platform to build an online loans marketplace that brings together 100 loan products from over 60 lenders, presented in a beautiful user interface.
“It is pretty amazing to have a dev-ops, systems engineer and analytics engineer in one box. This is what we get with Heroku. Plus, it is a scalable solution that also gives us invaluable reporting and analytics,” said Cofounder & Head of Product, Ritchie Cotton.
With customer service at its core, Valiant’s credit team uses Salesforce to access customer data at a moment’s notice and make accurate recommendations based on their personal preferences.
“We are a hybrid of a traditional finance company and a cloud based technology company – but when it comes to the crunch we are a customer service organisation. Once the algorithm has produced a recommendation for a customer, our Credit Solutions team is ready and waiting to answer any questions and guide them towards a decision,” Cotton said.
Salesforce also helps Valiant make strategic decisions on revenue, team performance, referrer relationships and the reliability of lenders’ criteria.
Read the full case study here: https://www.salesforce.com/au/customers/stories/valiant-finance.jsp
About the Valiant platform
Valiant Finance is a business loan marketplace that matches borrowers to lenders, with the aim of removing the barriers that prevent Australia’s small-to-medium enterprises from scaling and growing. Using a proprietary algorithm that identifies the best loan product for the customer, the platform improves the experience for the business owner and saves the lender time by pre-vetting the borrower.
Products available through the Valiant Finance platform include:
- Unsecured business loans;
- Secured term loans;
- Line of credit;
- Equipment finance;
- Debtor financing;
- Merchant cash advances; and
- Business credit cards.
Alex Molloy Cofounder & CEO
Ritchie Cotton Cofounder & Head of Product
[email protected] / 0448 488 123 Nathalie Jones Communications Manager